• Product Authenticity

All products sold through ELSOURCE LLC are guaranteed to be genuine, authentic, and of the highest quality. Any counterfeit or unauthorized replicas will be subject to legal action.

• Product Care and Maintenance

Members are encouraged to follow care instructions provided with each product. ELSOURCE LLC is not responsible for any damage resulting from neglect, misuse, or failure to follow care instructions.

• Exclusive Previews & Events

Invitations to exclusive events, previews, or shows are non-transferable. Members may be asked to present a valid ID alongside their invitation for entry.

• Returns & Exchanges

Due to the exclusivity of our products, returns and exchanges are subject to a stricter review process. Products must be returned in their original condition, with all packaging and tags intact. Any signs of wear or damage may result in the return being rejected.

• Limited Edition & Customized Products

Limited edition or customized products are non-returnable and non-refundable. This includes any products that are engraved, monogrammed, or otherwise personalized.

• Pricing & Payment

Prices of luxury items are subject to change without notice, based on market conditions, product scarcity, or other factors.
All transactions are secured with the highest level of encryption to protect customer data.

• Gifts & Rewards

Luxury gifts or rewards provided as part of the loyalty program cannot be exchanged for cash or store credit.
The actual item may differ slightly from promotional images or descriptions.

• Reselling & Third-party Purchases

Products purchased from ELSOURCE LLC are meant for personal use. Reselling our products for profit or purchasing through third-party buyers can result in membership termination.

• Product Availability

Due to the exclusivity of our collections, some products may be available in limited quantities. Availability is on a first-come, first-served basis, and ELSOURCE LLC cannot guarantee stock levels.

• Privacy & Confidentiality

Purchasing luxury items may require additional personal information for verification. All data is handled with the utmost care and discretion.

• Anti-counterfeit & Brand Protection

ELSOURCE LLC actively monitors the market for counterfeit products. Any member found dealing, promoting, or owning counterfeit versions of our products will face membership termination and potential legal action.

• Gifting & Transfers

Loyalty points, benefits, or rewards are non-transferable, even within the same household or family.

• Product Warranty & Service

Selected luxury products may come with a warranty. Any servicing or repair must be done through authorized service centers to retain product authenticity and value.

• Product Authenticity & Verification

All pre-owned items sold through [ELSOURCE LLC] undergo a rigorous verification process to ensure their authenticity.
Each item comes with a certificate or a statement of authenticity as proof of its genuine nature.

• Condition & Quality Assurance

The condition of pre-owned items will be clearly stated in the product description (e.g., mint, excellent, good, or well-loved). Photographs provided will represent the current state of the item.
Pre-owned items may show signs of wear, which will be detailed in the item’s description. It’s the buyer’s responsibility to review this information before purchasing.

• Pricing & Valuation

Prices for pre-owned items are determined based on various factors, including rarity, condition, age, and market demand.
[ELSOURCE LLC] may periodically adjust these prices based on market trends and the product’s condition.

• Returns & Exchanges for Pre-owned Items

Due to the unique nature of each pre-owned item, all sales may be final. If returns are accepted, they must be made within a shorter window (e.g., 7 days from the purchase date).
Returned items must be in the same condition as when they were sold, with all included documentation and accessories.

• Trade-ins & Consignment

Customers may offer their luxury items for trade-in or consignment with [ELSOURCE LLC].
Items for trade-in or consignment will undergo verification for authenticity and condition assessment before being accepted. The final valuation offered will be at the discretion of [EL SOURCE LLC].

• Warranty & Service for Pre-owned Items

While new luxury items may come with a warranty, pre-owned.

• Eligibility

- This program is open to residents of [United States of America] aged [21 Age] and above. Employees, affiliates, and immediate family members of [ELSOURCE LLC] are not eligible to participate.

• Membership Enrollment

To enroll in the Bronze tier, customers must provide valid contact information and agree to receive promotional communications.
By enrolling in the program, members agree to the T&Cs outlined here.

• Earning Tiers

Tiers are determined by the cumulative spend or the number of qualifying purchases made within a rolling 12-month period from the date of the first purchase.
Purchases made with store credit, gift cards, or returns do not count toward tier eligibility.

• Membership Benefits

Benefits are tier-specific and can only be accessed by members of the respective tier.
Benefits, especially discounts or offers, cannot be combined unless specified.

• Membership Duration

Membership status will be reviewed annually. If a member does not meet the spend criteria for their current tier, they may be downgraded to the tier that aligns with their annual spend.

• Communication

Members will receive communications via email or other contact methods provided. It is the member's responsibility to keep their contact details updated.

• Changes to the Program

[ELSOURCE LLC] reserves the right to modify, suspend, or terminate the loyalty program, T&Cs, benefits, or membership criteria at any time without prior notice.

• Limitation of Liability

[ELSOURCE LLC] is not responsible for any loss, damage, or harm caused by, or related to, the purchase or use of any goods or services or any rewards redeemed through this program.

• Data Protection

All personal information collected will be used in accordance with our Privacy Policy. By participating in this program, members consent to the collection and use of their personal information.

• Termination of Membership

Members can terminate their membership at any time by contacting [contact@el-source.com].
[ELSOURCE LLC] reserves the right to terminate the membership of any member found to be violating these T&Cs or engaging in fraudulent activities.

• ELSTYLE Terms and Conditions

• ELSOURCING Terms and Conditions

• Shipping Locations

We offer worldwide shipping, ensuring that customers from across the globe can enjoy our products.

• Shipping Methods and Timeframes

We provide several shipping options to meet your needs:
Standard Shipping: Estimated delivery time is [5] business days.
Express Shipping: Estimated delivery time is [3] business days.
International Shipping: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

• Shipping Costs

Shipping costs are calculated based on the shipping method selected and the destination. Customers can view shipping costs during the checkout process before finalizing their order.

• Order Processing Time

Orders are typically processed within [1] business days. Please note that during peak seasons or promotions, processing times may be slightly longer.

Tracking Orders

Customers will receive a tracking number via email once their order has been shipped. You can track your order's progress through our website.

• Customs and Duties

For international orders, customs duties and taxes may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for more information.

• Lost or Delayed Shipments

In the rare event of a lost or significantly delayed shipment, please contact our customer support team, and we will assist you in resolving the issue, send an email to contact@el-source.com

• Shipping Restrictions

We comply with all international shipping regulations. However, there may be certain products that cannot be shipped to specific countries due to legal restrictions. Please review our product listings and check your local regulations before placing an order.

• Returns and Refunds

For information on returns and refunds related to shipping, please refer to our Returns and Refunds Policy.

Contact Information

If you have any questions or need further assistance regarding shipping, please don't hesitate to contact our customer support team at contact@el-source.com

At El Source, we strive to ensure your complete satisfaction with every purchase you make through our online and in-store platform.

In the event that for whatever reason a customer is not satisfied with their order, they may exercise their right to withdrawal and return the item(s) within 15 days from the item(s)’ delivery date (as tracked by shipping carrier) Customers may choose between a refund or store credit.

Within the same 15 days from item(s)’ delivery date customers may request a refund or an exchange of items of the same model, with a different size or color, if/when available.
(The Security Tag must still be intact and attached to returned item(s), it must not be cut or broken. The right to return or exchange item(s) will only be accepted if all TERMS & CONDITIONS indicated below are respected.)

To be eligible for a return, the item must be in perfect and unworn, and unused condition, with all original tags, labels and packaging intact. (The Security Tag must still be intact and attached to returned item(s), it must not be cut or broken. The right to return or exchange item(s) will only be accepted if all TERMS & CONDITIONS indicated below are respected.)

• Return Process:

Online Purchases: To initiate a return for an online purchase, please contact our customer service team (customerservice@el-source.com) to request a return authorization. Once authorized, you will receive instructions on how to proceed with the return.

In-Store Purchases: Simply schedule an appointment at our Miami’s Showroom and visit us with your original purchase receipt to initiate the return process.

Refund or Exchange: Upon receiving and inspecting the returned item, we will process either a refund to your original payment method or an exchange for an eligible item of equal value.

Non-Returnable or refundable Items: Certain items, such as final sale items, personalized or customized products, and intimate wear, are non-returnable and non-refundable. El Source reserves the right to refuse applications for returns/exchanges that do not comply with all TERMS & CONDITIONS. In case of non-compliant returns, the merchandise will be returned to the customer at the shipping address specified in the original order, at the customer’s expense.

Damaged or Incorrect Items: In the rare event that you receive a damaged or incorrect item, please contact our customer service team (contact@el-source.com) within 3 days of receiving the order. We will assist you in resolving the issue promptly.

Store Credit: If you prefer, we also offer store credit as an alternative to refunds. Store credit can be used towards future purchases on our platform.

We value your trust in El Source and aim to provide a seamless shopping experience. If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer service team at contact@el-source.com

Contact us:
ELSOURCE
contact@el-source.com

If you have any questions or need further assistance regarding shipping, please don't hesitate to contact our customer support team at contact@el-source.com