ELSOURCE FAQs

Have questions? ELSOURCE's FAQ section provides detailed answers to common inquiries about our marketplace, orders, shipping, and more. [Visit Our FAQs] for quick and helpful information.

How to Shop and Place an Order

How do I order on your website?

To place an order, simply browse our collection, select your desired items, and follow the checkout process. For assistance, contact our customer service team at contact@el-source.com.

Can I order over the phone?

Currently, we do not accept orders over the phone. Please use our user-friendly online platform for a seamless shopping experience.

Can I cancel or change my order?

Order modifications or cancellations are possible until the order is processed. Contact us immediately for any changes.

Is ELCLUB membership required to order?

No, you don’t need to be an ELCLUB member to make a purchase. However, joining offers exclusive benefits and rewards.

When is my card charged?

Your card will be charged at the time of order placement.

Pricing and Payment

Which currencies can I shop in?

Currently, our platform only accepts payments in USD (United States dollars). We are working to support multiple currencies in the future for your convenience. For now, all transactions will be processed in USD, regardless of your location. Accepted payment methods?

Are my personal details safe?

Yes, we ensure the highest level of security for your personal details.

Promotions

Finding out about the latest promotions

Sign up for our emails for exclusive promotions and early sale access.

What types of promotions are available?

View all promotions on our promotion page. ElClub members can check their dashboard for rewards.

Applying a promo code

Add items to your cart and apply the promo code at checkout. Contact customer service for assistance.

Exclusions from promotional discounts

Promotional discounts apply to selected brands and items only. Check the Promotions page for eligible items.

Eligibility of items for promotions

Eligible items are labeled or added to the promotions page. Minimum spends may apply.

Size-specific promotional discrepancies?

Discounts depend on the brand or boutique's participation in the promotion.

Expired promo codes?

Expired promotional codes cannot be reactivated. They are non-transferable and have no cash value.