TERMS AND CONDITIONS FOR ELSOURCE

Product Authenticity

  • All products sold through ELSOURCE LLC are guaranteed to be genuine, authentic, and of the highest quality. Any counterfeit or unauthorized replicas will be subject to legal action. 

Product Care and Maintenance

  • Members are encouraged to follow care instructions provided with each product. ELSOURCE LLC is not responsible for any damage resulting from neglect, misuse, or failure to follow care instructions.

Exclusive Previews & Events

  • Invitations to exclusive events, previews, or shows are non-transferable. Members may be asked to present a valid ID alongside their invitation for entry.

Returns & Exchanges

  •  Due to the exclusivity of our products, returns and exchanges are subject to a stricter review process. Products must be returned in their original condition, with all packaging and tags intact. Any signs of wear or damage may result in the return being rejected.

Limited Edition & Customized Products

  • Limited edition or customized products are non-returnable and non-refundable. This includes any products that are engraved, monogrammed, or otherwise personalized.

Pricing & Payment

  • Prices of luxury items are subject to change without notice, based on market conditions, product scarcity, or other factors.
  • All transactions are secured with the highest level of encryption to protect customer data.

Gifts & Rewards

  • Luxury gifts or rewards provided as part of the loyalty program cannot be exchanged for cash or store credit.
  • The actual item may differ slightly from promotional images or descriptions.

Reselling & Third-party Purchases

  • Products purchased from ELSOURCE LLC are meant for personal use. Reselling our products for profit or purchasing through third-party buyers can result in membership termination. 

Product Availability

  • Due to the exclusivity of our collections, some products may be available in limited quantities. Availability is on a first-come, first-served basis, and ELSOURCE LLC cannot guarantee stock levels. 

Privacy & Confidentiality

  •  Purchasing luxury items may require additional personal information for verification. All data is handled with the utmost care and discretion. 

Anti-counterfeit & Brand Protection

  •  ELSOURCE LLC actively monitors the market for counterfeit products. Any member found dealing, promoting, or owning counterfeit versions of our products will face membership termination and potential legal action. 

Gifting & Transfers

  • Loyalty points, benefits, or rewards are non-transferable, even within the same household or family.

Product Warranty & Service

  • Selected luxury products may come with a warranty. Any servicing or repair must be done through authorized service centers to retain product authenticity and value.

Pre-owned Luxury Products Terms and Conditions

1. Product Authenticity & Verification

  • All pre-owned items sold through ELSOURCE LLC undergo a rigorous verification process to ensure their authenticity.
  • Each item comes with a certificate or a statement of authenticity as proof of its genuine nature. 

2. Condition & Quality Assurance 

  • The condition of pre-owned items will be clearly stated in the product description (e.g., mint, excellent, good, or well-loved). Photographs provided will represent the current state of the item.
  • Pre-owned items may show signs of wear, which will be detailed in the item’s description. It’s the buyer’s responsibility to review this information before purchasing.

3. Pricing & Valuation

  • Prices for pre-owned items are determined based on various factors, including rarity, condition, age, and market demand.
  • ELSOURCE LLC may periodically adjust these prices based on market trends and the product’s condition.

 4. Returns & Exchanges for Pre-owned Items

  • Due to the unique nature of each pre-owned item, all sales may be final. If returns are accepted, they must be made within a shorter window (e.g., 7 days from the purchase date).
  • Returned items must be in the same condition as when they were sold, with all included documentation and accessories.
5. Trade-ins & Consignment
  • Customers may offer their luxury items for trade-in or consignment with ELSOURCE LLC.
  • Items for trade-in or consignment will undergo verification for authenticity and condition assessment before being accepted. The final valuation offered will be at the discretion of EL SOURCE LLC.
6. Warranty & Service for Pre-owned Items 
  • While new luxury items may come with a warranty, pre-owned.